1. Return & Exchange Policy

Overview:
We want you to be satisfied with your purchase! If you’re not completely happy, you may return or exchange items under the conditions below.

Returns:

• Returns are accepted within 30 days of purchase.
• Items must be unused, in original packaging, and with all tags attached.
• Customers are responsible for return shipping costs, which range from $15–$20 nationwide.
• Restocking fee: 10% may apply for returned items.

Exchanges:

• Exchanges are subject to product availability.
• Contact us at [email protected] to initiate an exchange.

Refunds:

• Refunds are processed through Stripe to the original payment method within 5–10 business days after receiving the returned item.
• Original shipping costs are non-refundable.

2. Shipping Information

Shipping Costs & Delivery:

• Nationwide shipping costs: $15–$20, depending on destination.
• Orders are processed within 2–3 business days.
• Delivery time typically takes 5–10 business days, depending on your location.

Shipping Carrier:

• All orders are shipped via Canada Post.

Order Tracking:

• Tracking numbers are provided via email once your order ships.

3. Customer Service Information

Contact Us:

• Email: [email protected]

Hours of Operation:

• Monday–Friday, 9 AM – 5 PM EST

4. Chargeback & Payment Dispute Policy (Stripe)

• All payments are processed securely through Stripe.
• If you have a payment or order issue, contact us first at [email protected] before filing a dispute.
• Stripe may allow disputes (chargebacks), but initiating one without contacting us first may result in additional fees.
• In the event of a chargeback, we may provide Stripe with evidence of order confirmation, delivery, and communications.
• Any unjustified chargebacks may result in fees charged to the customer, in line with Stripe’s policies.

5. Terms & Conditions

Use of Website:

• By using this website, you agree to comply with all applicable laws and regulations.
• All content, including text, images, and branding, is owned by Your Business Name.

Payments & Pricing:

• Prices are in CAD and include applicable taxes where noted.
• We reserve the right to update prices at any time without prior notice.

Order Cancellation:

• We may cancel orders if payment disputes, suspected fraud, or unauthorized use is detected.

Limitation of Liability:

• We are not liable for indirect, incidental, or consequential damages arising from the use of this website or products purchased.

Stripe Notes:

• All payments are processed through Stripe, which may have additional terms and security policies.
• Customers agree not to initiate chargebacks through their bank without first contacting us.

6. Privacy Policy

Information Collection:

• We collect personal information including name, email, shipping address, and payment details to process orders and improve our services.

Use of Information:

• Information is used to process orders, provide customer support, and communicate updates.

Data Protection:

• All personal information is stored securely and shared only with third parties as necessary to fulfill orders (e.g., Canada Post, Stripe).

Cookies & Tracking:

• Our website uses cookies to improve user experience and track website performance.

Your Rights:

• You may request access, correction, or deletion of your personal information by contacting us at [email protected]